Terms & Conditions

Off With Her Head Millinery Privacy Policy

Your Privacy

At Off With Her Head Millinery, we are committed to maintaining your trust and confidence every time you visit our website. Off With Her Head Millinery is not in the business of selling, renting or trading email lists with other companies and businesses whatsoever for marketing purposes. Our Privacy Policy, as stated here, will provided you with all the information on how, when and why we collect your personal information, how we use it,  and the limited conditions under which we may disclose it to others and how we keep it secure.

Collection and Use of Personal Information

Personal information is any information that may be used to identify you, such as, your name, email address, or mailing address. You can happily browse our web site without providing any personal information.  However, if you want to actually buy any of our wonderful hats or headpieces then we require to collect some of your personal information. There are two ways that we will use your information: to tell you about our new products, events and such things, if you’ve signed up to our newsletter; or as part of the process involved in getting your hat or headpiece shipped out to you.

Use of Cookies

A cookie is a small text file containing information that a website transfers to your computer's hard disk for record-keeping purposes and allows us to analyse the traffic on our website. Cookies cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site. For you own security we recommend that if you are using a shared (public) computer and you have cookies turned on, that you ensure you log off when you finish.

Links to Other Web Sites

Our web site contains links to a handful of other web sites, such as PayPal, Mailchimp, Etsy, Instagram, Facebook and Twitter. We do not control these websites and as such we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by the Off With Her Head Millinery Privacy Policy, and if you have questions about how any of those site uses your information, you'll need to check their own privacy policy.

Your Right to Access Your Personal Information

You are entitled to access the personal information that we hold on you. Should you wish to do this, you can email your request to: [email protected] or use our contact form in the Contact Us section of the website and we’ll will ensure that you receive a copy of this information within 28 days of receipt.

Your Right to Unsubscribe

You can unsubscribe to our mailings at anytime simply by clicking the unsubscribe link at the bottom of any of our emails, by emailing us at [email protected] or by completing the contact form in the Contact Us section of the website. By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. Occasionally, we may change this Privacy Policy, so please make sure you check back every now and again. If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please email us at: [email protected] or by complete the contact form in the Contact Us section of the website. Thanks for reading, now go and buy yourself a HAT!!

Shipping & Returns

Shipping Information

Shipping is from the UK; so please take this in to account when ordering especially if overseas. For stock pieces shipping is usually next day. However all in-stock orders will be shipped in no more than 5 working days. Please select the appropriate shipping for your order from the options available at checkout. I offer Next Day Royal Mail on all orders in the UK.

I happily ship worldwide and shipping prices reflect this. If you would like an estimate of expected delivery times please contact us and Ican check on this for your destination.

I ship via Royal Mail and occasionally MyHermes (in the UK only). As a minimum we use Royal Mail Second Class Signed For service with postage costs starting from ¬£3.50. Please note that I cannot ship to PO Box Addresses as a signature is required on delivery.  

Postage costs also include the cost of packaging materials involved in the safe delivery of your piece. Your hat/fascinator is packaged securely in acid free tissue and boxed. Hair accessories are wrapped in bubble wrap and packaged in a polythene mailer.


The customer is soley responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country. Please do not ask me to reduce the value on customs forms, this is illegal and not something we I do. I can not be held responsible for delays in post once your item has been dispatched due to customs clearance or other unforeseen events. 

 

Returns & Exchanges

In accordance with consumer rights you have the right to cancel your order and you have 14 days in which to do so. This can be done by emailing us via my contact form or alternativly by writing to the following address : Off With Her Head Millinery, 15 Chestnut Crescent, Leven, Fife KY8 4FA.

For completed orders I offer a full refund on orders, providing the goods are returned to us, in an unworn condition with tags intact, within 7 days from the date of delivery (UK only)/14 days from the date of delivery in all other cases. Please note: return postage is at the customers expense and that when returning items you should use a Signed For Insured service (eg. Recorded Delivery) as I cannot be held responsible for items which do not reach me. Please ensure sufficient postage is paid on your return as I am unable to accept packages which do not have the correct postage paid.

Please note, our cancellation policy does not extend to altered, made to measure or customised items, unless the item arrives faulty.

Refunds will be processed within 14 working days of the return being received. Refunds will be made via your original payment method. Please note, the times for your funds to appear back into your account are subject to the terms and conditions set out by your own bank/Paypal and I have no controls over this part of the process.

Terms of Service

 

Off With Her Head Millinery/Lisa Jones retains full copyright of any and all designs created incuding bespoke and custom designs.

No permission is given by Off With Her Head Millinery/Lisa Jones in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the www.offwithherheadmillinery.co.uk website in which intellectual property rights subsist.

ALL RIGHTS RESERVED.


Contact Information: 
Lisa Jones
Off With Her Head Millinery
15 Chestnut Crescent, Leven, Fife KY8 4FA, Scotland

01333 300742
[email protected]

 

 

PHOTOGRAPHY CREDITS

Ange Harper - Ange Harper Photography

Kitty Radford - Kitty KEMS Photography

Lisa Simmons - Kernow Dream Photography

Taya Uddin

Kelly Muir

Bart Photography